With customer centricity at its core, the national bank is aligning its operating model with partner and customer needs and outcomes. “We are starting a new chapter that aligns with our fintech ...

Custodian bank BNY has migrated half of its employees to a new “platform” operating model, and expects the transition to be complete by this time next year, officials said during the bank’s Q2 ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...