Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Balto, a call center automation startup based in St. Louis, Missouri, ...
It’s not just people who call 911. Sometimes, in this increasingly connected world, it’s sensor-connected devices that put in requests for emergency help. That’s the thinking behind one of the most ...
NEW YORK, July 31, 2024 /PRNewswire/ -- RapidSOS, the intelligent safety company, today announced Alarm Call Automation, a new solution to address the growing volume of sensor-initiated alarm calls ...
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EVP Communications Launches Hybrid Answering Service Combining AI Automation and Live Medical Agents
EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...
Forty-one percent of call center agents say that they want AI to tackle complex calls. Yet 40% fear that AI will one day take away their jobs. That’s the finding in a survey released today by AI ...
Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center. A customer service call can make or break ...
Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...
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