Business Insider

Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1Addition of the TouchPoint interface further aligns user experience across portfolio; significant feature ...

PHOENIX, Jan. 25, 2018 (GLOBE NEWSWIRE) -- Enghouse Interactive today introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact center ...
Business Wire

HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands

CHICAGO & BENGALURU, India--(BUSINESS WIRE)--Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leader in technology-led customer experience (CX), today announced the general availability of HGS ...
eWeek

Best AI Call Center Software: 7 Tools to Optimize Efficiency

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...
No Jitter

The rise of CRM in the contact center

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...