Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Meanwhile Kroger recently said it was also expanding its use of AI shopping tools from Instacart, including Cart Assistant, ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

Working through Adobe Experience Cloud, Adobe Experience Platform is used by companies to connect real-time data across an organization, with insights for customer experiences. With Agent Orchestrator ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find out, Conversica researchers surveyed 508 consumers and business buyers.