Abu Dhabi (SCAD) has been recognised among Abu Dhabi’s top 10 government entities after achieving the Excellence level, the ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...

Is your CX strategy meeting today’s demands—or falling short? The CX AI Maturity Assessment helps you evaluate your workflows, agent productivity, data management, and more. Gain actionable insights ...

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These two ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

Mithun A. Sridharan is the Founder & Managing Director of Think Insights, a thought leader in strategy, management, data literacy and more. In today's competitive landscape, the ability to deliver ...