NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

The majority of contact leaders believe that within the next year, their customers will not only actively choose digital channels for most interactions, but that customers will believe digital ...

New York, New York - January 06, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced continued development and ...

HARTFORD, Conn.--(BUSINESS WIRE)--Insurity, the leading provider of cloud software for insurance carriers, brokers, and MGAs, today announced the launch of the Insurity Interaction Platform, powered ...

Silverback AI Chatbot has announced an expanded focus on its AI-driven conversational system, highlighting the growing importance of automated interaction tools in modern communication environments.

Customers are increasingly relying on digital-first channels to interact with brands. But that doesn’t mean companies should slack on voice channels. As the world becomes more digital, so do customers ...

Customer apathy toward life insurance and annuities is a decades-old challenge, but technology is helping the industry change perceptions. The latest generation of mobile apps and websites is boosting ...

Compelling digital marketing requires the delivery of targeted, consistent, and cohesive experiences across the entire range of interactions spanning digital channels. As B2B buying decisions have ...

DUBAI, 30th July, 2025 (WAM) -- The Ministry of Human Resources and Emiratisation (MoHRE) announced that the first half of 2025 (H1 2025) saw more than 24 million interactions with its customers ...