In today's fast-paced B2B environment, the bar for customer service excellence keeps rising. Customers now expect not just solutions but personalized and efficient interactions with the companies they ...

Put yourself in the shoes of a consumer. You look down at your phone and see a text message from a company whose brands you use frequently with an offer that seems perfectly matched with your current ...

PASADENA, Calif.--(BUSINESS WIRE)--UpdateAI, the ChatGPT-powered Customer Success platform that generates Smart Summaries™️ of customer meeting notes and automates CS follow-up workflow, announced it ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

Building customer trust is not just about making a sale — it's about establishing a solid foundation for a long-lasting relationship. When building strong client relationships, trust is the first and ...

AUSTIN, Texas--(BUSINESS WIRE)--Tricentis, a leading testing platform for modern cloud and enterprise applications, today announced new strategies and solutions for helping enterprise organizations ...

Early-stage software-as-a-service companies are investing in customer success too late in their go-to-market journeys. Broad statement, yes. However, as you look across the pre-seed startup/fractional ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

How does Disney achieve a 70% return rate? What did Apple and Tesla learn from George Blankenship, an expert in creating arguably the best retail customer experiences? Creating a customer journey like ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...