From individual customer benefits to a SaaS maturity model Individual customer benefits are crucial to document (The do's and don'ts of the customer use case - the bedrock of B2B content strategy).

Governments and organizations are increasingly recognizing the value of public participation to support evidence-based, sustainable and inclusive decision-making. However, the practice and integration ...

The SFU’s Morris J. Wosk Centre for Dialogue's guide Beyond Inclusion: Equity in Public Engagement was purposely designed around a set of eight guiding principles, in recognition that best practices ...

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Companies are moving their on-premise software applications to the cloud and embracing the software as a service (SaaS) licensing and delivery model, hoping to reap its numerous benefits, which ...

Roger Smith challenges the need for a maturity model for cloud computing. His points are worth consideration, but as he makes his case he clearly misunderstands the tenor and theme of the model I ...