No matter how attuned you are to your workforce, there are details you will miss, and unfortunately those tidbits of information are often the ones you can least afford to overlook. That’s why smart ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Virtually everyone working in the food service industry who deals with customers will have to deal with complaints at some point in their career. Whether you work behind a counter, wait on tables, ...

New rules requiring law firms to give clients a timeline for resolving complaints they have made, and provide regular updates, have been proposed by the SRA.

SRA consults on new complaints handling rules for solicitors and firms, working with the Legal Services Board, as complaints hit a record 41,000.

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...