Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

Connecticut’s “one-stop-shop” portal for people starting a new company, relocating or expanding generates a customized checklist to guide users through the process. (Source: Business.Ct.gov) No one ...

A Virginia-based consultant on Monday pitched the merits of combining workforce and social services programs to provide what he called an integrated service delivery model and a "one-door" approach to ...