Performance management is an integral part of the workplace as it provides a platform for supervisors and managers to measure employee performance and determine whether employees are meeting the ...

Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, ...

During his tenure, former Georgia Gov. Sonny Perdue made it a goal to create the “best managed state” and “employer of choice.” That meant the outdated, paper-based, inconsistent performance-review ...

Management experts have debated for decades the most useful way to assess employee performance. In today's businesses, employers tend to rely on a mix of subjective and objective measures as part of a ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

The concept of Key Performance Indicators (KPIs) sounds like it should solve all problems by measuring how effectively an individual, team, or organization is achieving important goals. But in ...

As the year wraps up, you might be feeling a bit anxious about your upcoming employee performance reviews. These evaluations can feel unproductive and tedious, and they can even increase employee ...

As you can see, ability tests are by far the strongest predictors of performance, outperforming assessment centres, job try-out procedures, and even interviews when it comes to predicting job ...

In any contact center, productivity measurement requires balance and optimization. In last week’s article, we discussed balancing productivity with quality. Now we’ll move on to developing a balanced ...