Employers measure employee job performance through a variety of tools and processes. Some use more than one, but smaller businesses often choose one tool that works best for them and use it ...

During his tenure, former Georgia Gov. Sonny Perdue made it a goal to create the “best managed state” and “employer of choice.” That meant the outdated, paper-based, inconsistent performance-review ...

To accurately assess how well your business is performing, you need to develop some quantifiable measures, advises Skillmaker.com. Ideally, your measures will clearly identify those aspects of your ...

Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, ...

As you can see, ability tests are by far the strongest predictors of performance, outperforming assessment centres, job try-out procedures, and even interviews when it comes to predicting job ...

Whether it’s bragging on an internet forum or a haughty note on your resume, those with high IQs tend to have interesting ways of sharing that information with others. But even if a high IQ indicates ...

In any contact center, productivity measurement requires balance and optimization. In last week’s article, we discussed balancing productivity with quality. Now we’ll move on to developing a balanced ...

Analytics, at its core, is leveraging data for measuring and improving business outcomes. Management guru Peter Drucker once said, “What gets measured gets managed.” Basically, effectively measuring ...

For years, business education has centered on leaders having the necessary data to inform decisions. In my early 20s, I worked in the local power industry as an engineer leading teams through various ...