Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

CosmoCom's CosmoCall Universe (CCU) is a multi-tenant call-center solution that sits at the Call Center service provider's premises. Agents can be located at the customer's premises or fully ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...

The holiday crunch time is almost here, and your contact center needs to be ready. In previous columns we’ve looked at seasonal staffing alternatives such as shared staff arrangements and local ...

Thomas Friedman's The World is Flat was one of a number of best-selling books published in 2005 that looked at globalization. One of the most significant trends in this new global economy is ...

The following companies reached tax credit agreements with the state, and the ranking is based on the number of jobs those companies promised to create in those agreements in exchange for tax breaks, ...

For many companies, staffing and managing an internal call center can be a challenging and costly part of their direct-to-customer businesses – representing as much as 3% or more of net sales. An ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

EL PASO, Texas, March 9, 2020 /PRNewswire/ -- DATAMARK, a leading business process outsourcing company, recently released "7 Reasons Companies Choose Call Center Outsourcing," a report that highlights ...

OHIO’S TOP 10 JOB-CREATING PROJECTS OF THE LAST DECADE The following companies reached tax credit agreements with the state, and the ranking is based on the number of jobs those companies promised to ...