The demand upsurge for BPO, AI and ML fuels growth in the Zacks Outsourcing industry. Rising cybersecurity threats require ...

When critics thought that regional CX companies could not compete against larger international players, itel continued to ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Generative AI is changing the economics that fueled decades of outsourcing growth by automating many routine, rules-based tasks that companies once sent offshore for labor savings. Rather than ...

The end of the earnings season is always a good time to take a step back and see who shined (and who didn’t). Let’s take a ...

Anthony Godley launches BPO News, a media channel to provide dedicated news and analysis for the global outsourcing industry, built from his Logix BPO experience.

Both insourcing and outsourcing are viable means of acquiring labor or specialty skills for a business, without hiring them as permanent employees. Both options are extremely common and necessary for ...

Outsourcing has become the byword for corporate irresponsibility. The death of more than 1,100 people as a result of the collapse in April of the Rana Plaza building in Savar, Bangladesh, sparked ...

Outsourcing is defined as a business practice in which services or job functions are hired out to a third-party on a contract or ongoing basis. In IT, an outsourcing initiative with a technology ...