Occasionally when I’m with a large group I ask two questions. The first, “Who had a performance review last year?” will result in most hands going up. I follow up by asking, “Who had a really positive ...

Northwestern's Master of Engineering Management (MEM) program combines professional engineering practice with core business and management subjects typically found in an MBA program. It is the only ...

As marketing and Internet technologies evolve, the key elements of managing best customers have evolved with them.Last month I discussed three of the basic elements (Identify, Communicate, Reward) and ...