Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

Starting at 5 p.m. on Friday afternoon, and going through 9 a.m. Monday morning, our telephones roll over to an answering service that pages the on-call doctor. For much of the weekend, a couple of ...