HOUSTON--(BUSINESS WIRE)--APQC, the nonprofit leader in benchmarking and best practices research, has introduced a business process framework for the retail industry. Following the recent update of ...

I had just graduated from the University of Miami — sun still on my skin, confidence in my step — and Chicago was calling louder than any beach could. I wasn’t chasing an office job with a cubicle and ...

Embedded within any good support process must be the ability to capture and report operational data that provides feedback on how the processes and resources are performing. With questions like these ...