Resilience is often described in terms of systems, policies or financial reserves. Yet for brokers and for the clients who rely on them, the most powerful form of capital is less tangible but no less ...

Forbes contributors publish independent expert analyses and insights. I write about the psychology of leadership, tech and entrepreneurship. Henry Thoreau once argued that “what a man thinks of ...

Capital is usually measured in rands and cents, property portfolios or equity holdings. But brokers know another form of capital that cannot be listed on a balance sheet, yet it underpins every client ...