Every retail initiative, whether it’s AI, personalization or supply-chain transparency, depends on trustworthy customer data.

Overstocks and out-of-stocks are both long-standing problems in the retail industry, where empty store shelves drive customers to look elsewhere and burgeoning stockrooms are expensive. And with a ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. The Covid-19 pandemic turned the entire retail industry on its head ...