Are we treating the symptom or the cause? Leaders need to periodically ask this question when struggling with performance issues or less than optimal outcomes. Treating symptoms is important and ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. A conversation with Tomeka Hart Wigginton, president and ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Dry eye disease affects comfort, productivity, and quality of life. By addressing underlying causes, rather than providing ...