AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. The exterior of a Target store in Los Angeles, California ...

Target's shares have plummeted and annual sales have stagnated for four years. Customers, vendors and former employees told CNBC that the discounter has lost some of the unique traits that helped it ...