When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Ever more companies are using phone interviews for both remote and on-site roles. But for candidates, they can be daunting. You might feel uneasy about the lack of face-to-face interaction—no body ...

At some point in your next job hunt, it’s possible that you’ll encounter a phone interview as part of the hiring process. These 20 phone interview tips that guarantee you the job feature key ways to ...