Each day, 75% of NYC transit riders choose to use the OMNY tap-and-go entry system over the MetroCard system, and a large majority give it high reviews in customer satisfaction surveys, according to a ...

“We understand the concerns some customers have had related to delays in charges appearing on accounts for trips taken. We worked aggressively with our call center team, including increasing hours and ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor of the new tap-and-go payment system, according to a survey released last ...

NEW YORK (WABC) -- For the first time in 32 years, you won't be able to buy a MetroCard. At the end of this year, the MTA will fully move over to the tap-and-go payment system OMNY, but some riders ...

Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology. According to the ...

With the Metropolitan Transportation Authority preparing to phase out its iconic MetroCards at the end of the year, some riders are facing issues with the replacement system, One Metro New York — ...

NEW YORK CITY (PIX11) — The more you tap, the closer you get to free rides on the MTA subway and buses, according to the promise of the fare cap. But does the promise come with a caveat? Some users on ...

Folks have probably heard by now by that a fare increase is likely coming in the new year. We don’t take these kinds of changes lightly, which is why we want to hear from riders directly. There will ...

The MTA will raise New York City’s subway and bus fares to $3 on Jan. 4, MTA officials announced on Wednesday during the agency’s monthly board meeting. The MTA will fully transition to the OMNY ...

NEW YORK (PIX11) — Have you noticed delays in charges appearing in your OMNY account? According to the MTA, temporary software updates were causing the delays, which have since been resolved. MTA ...