Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup’s popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Zendesk's ticketing interface combines all email, phone call, live chat, help center search, and social media support questions in a single view. The interface highlights conversations in need of ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Zendesk, the cloud-based help-desk software provider, has launched a dedicated European headquarters in the heart of London. The company was founded initially from a small Copenhagen loft in 2007, and ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...