The pilot program, which began in late October, reduced the number of calls that otherwise went to voicemail or other ...

Retell AI has emerged as the AI voice platform of choice for fast-growing companies that need to scale their call center operations. The company launched in 2024, and grew to $40M ARR in 2025. Retell ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in ...

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

The lawsuit is thought to be the first wrongful death case arising from the three dozen strikes that the administration has ...

Interior Minister Mohsin Naqvi on Monday inaugurated a state-of-the-art monitoring system at the Directorate General of Immigration and Passports in ...

In response to a Reuters request for comment, DHS pointed to previous statements about the incidents involving their officers ...

Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026  - Crescendo, the first AI-native contact center, today ...

Skyrocketing premiums and shifting consumer behavior are reshaping the U.S. auto insurance landscape heading into 2026.

ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility’s ...