Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Amtelco, a leading provider of call and contact center software for answering services and healthcare, is celebrating 50 years in business.

Ed tech companies like GoGuardian and Lightspeed Systems offer for AI software to detect self-harm. Experts and students are concerned about its accuracy and unintended consequences.

ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility’s ...

Emerging NIST guidance suggests that the long-standing practice of treating AI as “just software” for cybersecurity purposes ...

VoIP and landline are options for your business phone system needs. Learn the pros and cons of each and how to choose the right communication solution. Any business that deals with international ...

The investigation into a $100 million scheme involving fraudulent supplements has come to a close as the final defendants ...

Wix CEO Avishai Abrahami predicts 70% of the top 20 most popular jobs in the US will be affected by AI in the next five to 10 ...

Tesla's earnings preview for Jan. 28 signals a rough road ahead. Industry observers are expecting troubling numbers in the ...