Acoustic Connect demonstrates strong performance across technology excellence and customer impact criterias, reflecting ...

QKS Group designates CSG as the Most Valuable Pioneer (MVP) for its AI-driven closed-loop journey management and leadership in embedding intelligence across the customer journey management system.Pune ...

AI has been reshaping how operations-heavy companies think about data infrastructure, and it could fundamentally reshape ...

Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

In 2024, North America held a dominan market position, capturing more than a 45.2% share, holding USD 123.9 Million revenue.