Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't deliver great service if they can't see the full picture. If your frontline ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Forrester (Nasdaq: FORR) forecasts that automation and AI will have a real but modest impact on jobs through 2030. While AI could account for 6% of total US job losses, equating to 10.4 million roles, ...

This Chili’s worker was in for the surprise of a lifetime after giving a table of guys a level of customer service that even he could see wasn’t great.

LinkedIn’s Jobs on the Rise 2026 report shows Delhi’s job market evolving steadily rather than undergoing sudden disruption.

The forecast also shows a change inside AI itself. Generative AI now accounts for 50% of jobs lost to automation, up from 29% ...

Bridget McCormack is used to correcting judges’ work. As the former chief justice on the Michigan Supreme Court, it was her ...

We speak to Peter Bailis, Workday's CTO, about staying competitive in the AI era, its appetite for change, and how it brings ...

This article looks at several fun jobs that people get paid very well to perform.

Young graduates can’t find jobs. Schools know they have to make big changes. But what?