As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

NVIDIA PersonaPlex runs real time with listener signals and low overlap delay, helping callers feel heard while you resolve tasks more quickly.

A strategic layer defines business outcomes, prioritizes automation opportunities, establishes value metrics, and aligns initiatives with regulatory and ethical expectations. A governance layer ...

The retailer started early and will continue to evolve its AI efforts “so that the brand voice shows up the way we want it to,” CIO Angie Brown said.

Nationwide expands its AWS partnership to accelerate secure, AI‑driven finance and deliver innovation at scale across branch ...

You feel it in your gut the moment a guest slows down at the menu. The shoulders tighten. Eyes dart. That spark of curiosity ...

Customers usually rip open a Raising Cane's bag to get to the chicken, not to double check the sauce count. After a Florida ...

A new multi-year agreement will see Pret a Manger expand its presence at London Heathrow Airport, including a flagship arrivals shop in Terminal 5. In this interview, Retail Director Fraser Brown ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Walking into a thrift store shouldn't feel like stepping into a treasure-filled warehouse, but at Dorcas Thrift Shop, that's ...

This is Alabama burger authenticity in its purest form – a place where the locals eat, where college students discover “their ...