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Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

NEW JERSEY (PIX11) — New Jersey Governor-elect Mikie Sherill is looking to build a brand new team to help with the transition of power, and she’s calling on passionate workers from across the state to ...

The spreading adoption of artificial intelligence applications by employers to scan large volumes of resumes that job seekers send is a very public, much discussed aspect of today’s labor market. Less ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Add Yahoo as a preferred source to see more of our stories on Google. Sam Altman said AI will take customer service jobs first, and programmers may be next. Altman warned that AI will compress ...

Abstract: The paper proposes a deep learning-based framework aimed at automating the process of matching job descriptions with resumes. The authors employ a BERT (Bidirectional Encoder Representations ...

It's no secret that artificial intelligence has changed the way people find information, talk to their peers and even plan their weekly to-do lists. The technology also has the power to change your ...

The IRS is trying to hire thousands of customer service employees, after raising concerns it won’t have enough staff to keep up with taxpayer phone calls next filing season. The agency is looking to ...

In today’s competitive job market, crafting a standout resume is essential for securing interviews and landing your dream job. One of the most effective strategies to achieve this is by identifying ...