Small Business Technology News #1 – Apple's foldable iPhone is rumored to feature unrivaled battery life. Apple’s first foldable iPhone is reported to have a battery capacity over 5,500 mAh (millamp ...

Market News Updates News Commentary - Survey Operations delivered through a Drones as a Service (DaaS) model are quickly becoming a preferred solution for industries that rely on accurate, real-time ...

Around one in three consumers (29%) say they would hang up if forced to speak to AI. In addition to frustrating their clientele, businesses could be losing up to a third of potential new customers ...

The Sapient badges featured in the report highlight HiBob's consistent first-place Mid-Market wins, reinforcing our position as a modern, people-focused leader in HR technology.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Software development is associated with the idea of not reinventing the wheel, which means developers often select components or software libraries with pre-built functionality, rather than write code ...