To unlock the real value of generative AI at work, employees need an unexpected set of skills: those of a product manager. Defining high-value problems, finding the right digital tools to solve them, ...

Clarksville Gas & Water (CGW) offices and customer service centers were closed and inaccessible to the public for in person bill payment service from Monday, Jan. 26 to Friday, Jan. 30, due to the ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Federal Chief Information Officer Greg Barbaccia said his top priority is to get the federal government to “obsess over delivering tangible outcomes." ...

Nearly one in five leaders (17%) are well beyond the average, spending more than half of their working time (130 or more workdays a year) on non-core tasks. Gen Z leaders are especially likely to fall ...

HANGZHOU, ZHEJIANG, CHINA, January 19, 2026 /EINPresswire.com/ -- In the increasingly competitive global marketplace, ...

ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...

PQC Accelerator -- Silicom offers a production-ready hardware-based post-quantum cryptography (PQC) solution, with leading ...

JIANGMEN, GUANGDONG, CHINA, January 14, 2026 /EINPresswire.com/ -- Today’s interconnected global market demands supply ...

Learn about backorder costs, their impact on inventory management, and strategies for managing delays. See how to optimize business operations and customer satisfaction.

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...