A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...

Cleco will close some customer service offices on Monday, Jan. 26, and suspend service disconnects through Monday, Jan. 26.

HMRC has come under fire after its customer service hotline forced taxpayers to wait on hold for 'up to an hour' and even cut ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

The winter storm may strain the budgets of families already struggling to pay energy costs. Here’s what to know if you won’t ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.

When airlines expect bad weather to create problems for flights, they often give travelers a chance to postpone their trips ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Indyme launches WiFi Call Button at NRF. Features "Ack Back" feedback, silent response mode for safety compliance, and ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...