A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

BRITAIN’S worst energy suppliers have been revealed, as some of the biggest companies were accused of letting customers down ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

This update underscores how one of the UK’s largest banking groups is moving beyond experimentation with AI and into ...

Brightspeed allegedly faces major security breach as hackers claim access to over 1 million customer records including ...

Under Armour allegedly faces massive data breach affecting 72 million customers after hackers posted records online following ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

What began as a simple attempt to delete an account quickly spiraled into a frustrating marathon of chatbots, customer service loops, and outdated systems—plus a few takeaways that can help you avoid ...

Prolonged cold increases the amount of energy used to heat homes, which will result in higher-than-normal utility bills. To ...

Rackspace’s new pricing for its email hosting services is “devastating,” according to a partner that has been using Rackspace ...

Two PSO customers frustrated with PSO billing issues contact the Problem Solvers for help. 2 News Oklahoma's Cathy Tatom ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...