Self-control has long been touted as a key factor of well-being and success, but it might not be enough for tackling the ...

The Dutch State is not taking sufficient measures to protect the inhabitants of Bonaire against climate change and its ...

This undated photo provided by Michael Pretti shows Alex J. Pretti, the man who was shot by federal officers in Minneapolis ...

That makes Liang Metanduno the home of the oldest known artwork in the world, beating the previous contender (a Neanderthal hand stencil in Spain) by about 1,100 years.

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

The U.S. Department of Health and Human Services will launch a study on cell phone radiation, a department spokesman said on Thursday, Jan. 15, building on Secretary Robert F. Kennedy Jr's criticism ...

Generative AI and agentic AI have several use cases in the contact center, two of which include improving self-service and augmenting the human agent. However, these use cases rarely intersected. “You ...

The Baltimore Ravens fired head coach John Harbaugh on Tuesday after 18 seasons with the franchise, but it didn’t take long for his agent’s phone to ring. No more than one hour after Harbaugh was ...