Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.
During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...
A Kansas customer says a promised iPhone promotion turned into a nearly $1,200 charge even after he followed every return instruction provided by the wireless carrier.
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Want to work from home helping customers? These companies are often hiring
Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...
A Missouri lawmaker is in talks with Brightspeed, the internet and phone provider, after constituents brought up concerns ...
The research explores the question of how personalized customer service profiles influence customer behavior compared to ...
PRT says buses are running where road conditions allow, but delays should be expected. Some bus routes are still unable to ...
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