CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

Discover the key differences between Workforce IAM and CIAM. Learn why CTOs need distinct strategies for employee security and customer experience in enterprise SSO.

By Vlad Vaiman Artificial intelligence may be the most significant workforce revolution since the advent of electricity. But whereas earlier automation displaced human muscle with machines, today’s ...

National housing policy is turning more positive for developers and builders. This includes regulations and program funding, ...

The stress in India's affordable housing segment has become increasingly hard to ignore, even as luxury and premium home ...

But a new research study by AI company Section surveying 5,000 knowledge workers at large organizations in Canada, the United ...

Last year’s rush was about basic literacy: do staff know what generative AI is, the risks of data leakage, and how to write a ...

Edenred’s latest behavioural study, based on transaction analysis from 2.5 million users in the UAE, points to a structural ...

Too many CIOs wire systems together and hope for value; real integration works when business goals, data and resilience come ...

Brought on thanks to the pandemic, this new work from home trend could go a long way towards improving your work/life balance ...

ICs are more likely to feel anxious or overwhelmed by AI, less likely to trust it, and less likely to say it’s having a ...

Finance Minister will present the Budget on Sunday, February 1. All eyes are on sector allocations, income tax updates, and ...