TalkTalk chief operations officer (COO) Neil Smith comes from a deep engineering background in telecoms. He has been at the company for seven years, and had leading roles at Openreach and BT Global ...

André, Mathias, and Gabriel might soon return to the screens, since the hit French television show, Call My Agent! (Dix pour cent) is about to receive a follow-up film, according to an exclusive ...

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...

MANCHESTER, England--(BUSINESS WIRE)--Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, designed to enable businesses to ...

The following article contains spoilers for The Night Agent season 2.The Night Agent creator and executive producer Shawn ...

Canadian insurer Manulife has been on a billion-dollar digital transformation journey over the past few years, leveraging the power of artificial intelligence (AI) to streamline its operations and ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Etihad Airways today officially opened its new contact centre in Al Ain city, exclusively managed and operated by female UAE nationals. The Al Ain Contact Centre, officially opened by Etihad Board ...

Etihad Airways today officially opened its new contact centre in Al Ain city, exclusively managed and operated by female UAE nationals. The Al Ain Contact Centre, officially opened by Etihad Board ...

Although the internet is booming as a sales channel, the telephone reigns when it comes to customer service. The reason is basic human nature - the need to connect with another person and have an ...