BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...
Officials with BGE appeared in front of the Maryland PSC Wednesday, discussing call center issues, and how the utility is ...
An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...
A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.
When Patrick Drahi revived the sale of a stake in a German fibre network this month, the headlines focused on familiar themes ...
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