The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

Libraries. All Fort Worth Public Library locations will be closed Monday. Book drops are also closed. Fort Worth libraries ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

FLINT, MI -- The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination. The city ...

Missourians may soon experience quicker service at DMVs across the state. Trish Vincent, Director of the Missouri Department of Revenue told Missourinet that it is the goal of a new system known as ...

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...

Jefferies said last week's Salesforce Dreamforce event highlighted the significant upside for a retailer such as Williams-Sonoma (NYSE:WSM) from AI agents. "The most compelling data point, in our view ...

AI is slowly taking over the world, infiltrating every element of our day to day lives. There are a ton of useful purposes for AI companions, whether it be image or video generation or helping speed ...

FLINT, MI -- The Customer Service Department in Flint City Hall will be closed to the public on Friday, Sept. 26, according to an announcement from the city. A spokesman for the city said the closure ...