Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Anastasija has spent more than three years as Vice President Sales and Marketing, where she played a central role in ...

Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The primary objective of that rehiring, Gartner indicated, will be to undo the results of hasty decisions to decrease labor ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Twilio (NYSE:TWLO) is powering Genspark's new "Call for Me" AI agent for automated phone calls. The partnership supports multilingual, AI driven conversations and complex phone based workflows for ...

SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

By pairing customer-focused innovation with consistent trust-building, brands can move beyond transactions to earn lasting loyalty. How, why and action steps to succeed.

NEW YORK, NY / ACCESS Newswire / / Dalet, a leading technology and service provider for media-rich organizations, today announced the appointment of Gwen Braygreen as Executive Vice President and ...