AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

Louisville residents now have an easier way of staying updated on power outages at their home or business. LG&E and KU launched new proactive power outage alerts this week that send automated text ...

Text-to-speech (TTS) tools convert written text into spoken word using AI, which can increase accessibility and offer a shortcut to natural-sounding voice-overs for creative and p ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

Vero Beach, Florida, my hometown, is abuzz with its first, successful airline service in decades. I found 'nice' all over ...

BizzyCar is going beyond recalls. The recall management platform has launched Service Engine, an artificial ...

Receiving a text about a customer refund can seem like good news—until you start to suspect it may simply be a scam. That has ...

The text comes with an apology and a link. What to double-check before you click the link.

Verizon has begun sending text messages with instructions on how to redeem a $20 account credit for last week's nationwide ...

Verizon said it would "work through the night until service is restored" and said it would provide "account credits" for any ...

-- Half of all tractor customer online inquiries received no personal response -- Kubota dealerships ranked highest in the 2026 study, followed by TYM, Mahindra, John Deere, and Yanmar AUSTIN, Texas-- ...

New credit card scam uses fake customer service calls and couriers to steal cards. Learn how to protect yourself from this ...