Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Thursday, Feb. 5, 2026 at 9 a.m. ET Chairman, President, and Chief Executive Officer — Robert C. Flexon Need a quote from a ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

Net sales -- $614.8 million, up 24.6%, reflecting growth across all customer sizes and broad-based vertical momentum. Services revenue -- $112.8 million, slightly below last year’s $113.6 million, ...

Officials with BGE appeared in front of the Maryland PSC Wednesday, discussing call center issues, and how the utility is ...