The next era of CX won’t be won by automation and technology alone. It will be won by trust, journey continuity, and disciplined “human + tech” design that improves outcomes that customers can ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

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Eric Palmberg never set out to climb the ranks, only to find fulfillment in a new law enforcement career. “I never started law enforcement with the idea that, you know, I’m going to go to work for El ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The Fallout Season 2 premiere includes a New Vegas easter egg set in a faithfully recreated Novac. The easter egg comes in an action sequence backed by Marty Robbins’ "Big Iron," easily the most ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

BECKLEY, WV (WOAY) – WVU Tech Student Nurses Association had the heartwarming opportunity to assemble 32 Thanksgiving meal baskets for fellow students and community members in need. Recognizing that ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

As generative AI becomes more firmly entangled with each step in the customer journey, and we get more data on how customers feel about that, a new theme has emerged among vendors and analysts: the ...

Denver, Colorado, Oct. 28, 2025 (GLOBE NEWSWIRE) -- Businessolver®, the market leader in cloud-based SaaS benefits and HR technology, is redefining the employee benefits experience with an ...