With one of the best document management systems in the CRM space, Apptivo is best suited to SMBs that deal with large stacks ...

Much of the public conversation about generative AI and work focuses narrowly on job loss or productivity gains. But research by Professor of Sociology Chris Benner draws on lessons from past ...

In 2026, learning management systems are not just “nice-to-have” training portals. They are operational infrastructur ...

GUEST OPINION: The approach of managing an entire team with spreadsheets and a pinch of good luck is no longer an option to consider. The new-world business is now surrounded by a complex combination ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE (Nasdaq: NICE) today announced the launch of AI Ops Center, the ...

Half the battle of getting your work done is figuring out what you need to do. The best work management apps we've tested help you organize your day-to-day workload and stay on task. I’ve been writing ...

ServiceNow continues to embed AI across its platform, serving as the control tower where AI agents can communicate across systems and coordinate workflows. The platform’s AI Agent Orchestrator and AI ...

An effective portfolio management platform helps you organize client accounts, automate routine tasks, and keep your data accurate and secure. With the right software, you can focus more on client ...

Customer impact. Contact center leaders gain unified platform for efficiency and agent empowerment. RingCentral, Inc. acquired CommunityWFM on Sept. 8, 2025, adding AI-powered workforce management ...