New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

“I was curious to establish a baseline for when LLMs are effectively able to solve open math problems compared to where they ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

The Maryland Public Service Commission (PSC) — in charge of regulating the states’ utility companies — called BGE to testify Wednesday on its long customer service wait times and suggested the utility ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Post Doc Fellow: AI and Data Systems in Nuclear/Particle Physics, Stellenbosch University In most industries, maintenance is a waiting game. Things are fixed when they break. But in the 21st century, ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...