While most respondents expressed confidence in their process, the contrast with the financial impact suggests a ...
Passengers traveling through the Birmingham-Shuttlesworth International Airport are largely happy with their experiences, according to a survey of the last five years. In 2025, 96% of customers ...
WorkTango reports on responsible AI use in HR, emphasizing compliance, bias audits, and ongoing monitoring to build trust and ...
As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...
A researcher has created a chatbot that is indistinguishable from human participants in online surveys. Some researchers fear ...
Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...
2d
These 3 companies just earned the highest score in customer satisfaction: Can you guess the brands?
The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...
The Customer Satisfaction Awards add consumer feedback to that coverage, complementing reporting on pricing, channels, and viewing experiences. Methodology disclosures in the 2026 report state that ...
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