Zendesk is betting that unified enterprise search will unlock the next wave of AI-powered employee support. The company announced on Dec. 18, 2025, that it acquired Unleash, an AI-powered enterprise ...
Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...
The Scattered Lapsus$ Hunters group may be targeting Zendesk users in a new campaign, after a fresh batch of phishing domains and malicious helpdesk tickets were discovered, according to ReliaQuest.
Ra'Shaad Samples, the Oregon Ducks' running backs coach, is one of the top up-and-coming position coaches in the country. His success in recruiting and developing the Ducks' running backs room has not ...
Secretary of Health and Human Services Robert F. Kennedy Jr. wants the United States to limit pharmaceutical ads to consumers, citing concerns that advertising leads to increased use of prescription ...
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
The amount of noise The Row’s annual sample sale generated last weekend was perhaps antithetical to the brand’s ultimate quiet luxury status. But what else could be expected? The brand’s legions of ...
Come on, what's better than free food? Costco has been serving up free samples for years -- with a brief halt during the pandemic. It's one of the many things that makes Costco a universal fan ...
Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...
Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...
In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...
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