Jun 4, 2020 · This blog explores 35 powerful empathy statements for customer service to help you turn complaints into opportunities, strengthen relationships, and deliver exceptional customer experiences.

Apr 13, 2022 · Want to help show customers that you’re on their side — and not trying to rush them off the phone? Keep reading to learn more about what empathy means to your business, why it’s …

Using empathy statements in customer service is a powerful way to address concerns and strengthen relationships. Check out these free templates.

Jul 26, 2024 · To that end, agents can give customer service conversations a decent dose of human understanding by deploying what are known as ‘empathy statements’. Let’s explore what those are, …

May 28, 2025 · Need help showing a little more empathy in customer service? Add these 30 phrases to your toolbelt to show more kindness to your customers.

Empathy plays an important role in delivering exceptional customer service. These sample phrases, which are divided into various sections, aim to guide customer service representatives in …

Feb 27, 2024 · One way to improve your customer service is by using empathy statements to show that you understand what the customer is dealing with, demonstrate empathy, and ease frustration. …

5 days ago · Understanding and using the correct empathy statements in customer service can profoundly impact the customer experience, affecting conversion rates, profits, and more. The more …

Empathy statements are short phrases that help you establish a connection with the person you are talking to. They show that the other person is your sole focus and that you are taking personal …

Jun 12, 2025 · The cornerstone of successful customer service is always remembering some of the best empathy statements for customer service play a crucial role in establishing good customer …